Shipping & Delivery
Here is some useful information on terms and conditions of our goods delivery.
You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Once you have selected your items and have placed them in your shopping cart, you will then proceed to checkout. Here you will be required to enter your contact and payment details. You will also have the choice to have your order gift wrapped and send all or part of your order to a second address. Please note this information clearly in the order notes box, if you would also like a personal message to be written – remember to spell names correctly!
Once you submit your order a final confirmation screen will appear and your personal order number will be shown. This number relates directly to you and the order you have just placed. Please use this number for any correspondence you may have with Kidscapes.
OUT OF STOCK ITEMS
We aim to hold all items shown on our site in stock. If for some reason we are not able to promptly dispatch your order we will contact you immediately by email or phone to advise the items estimated time of arrival. You will have the option to place the order on backorder or to choose another item. Once the product has arrived into stock will then contact you to confirm the product is to be shipped..
PAYMENT AND PRICING
We accept Master and Visa cards payments through our secure web store and direct bank deposits/internet banking. All prices are in New Zealand dollars and include Goods and Service tax, we also reserve the right to increase prices or to introduce new prices for our products and services at any time.
RETURN & REFUNDS POLICYWe would like our customers to be satisfied with purchases they make with Moover toys nz and if you are not satisfied with your purchase we welcome your return or exchange the item(s) within 14 days of the original order date as long as the following criteria are met;
- Please ensure all items are returned and unused
- Items has not been assembled in whole or in part.
- Items in the condition in which it was sent to you and in its original package.
Remember to include your details with your return and we will notify you as soon as we receive the product and will provide you with a credit note to be used within six months. Any courier problems, should be notified within 48 hours of delivery, by email or phone.. Any replacements are subject to stock availability. No refunds on freight charges. If you take delivery of an item and the contents are damaged or item is faulty, you should advice Kidscapes by email or phone as soon as possible and always not later than 3 days following receipt by you of the item. If the goods are faulty we will meet our obligations under the Consumers Guarantees Act.
We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
We are committed to providing customer satisfaction. We are proud of our products, service and our customers. If for any reason you are not 100% happy we would like to know. We are constantly reviewing your feedback to improve your shopping experience with Moover toys and if you would like to tell us what you thought of your overall shopping experience we would love to hear from you. email firstname.lastname@example.org
Delivery to any destination in New Zealand will be by courier the estimated time of arrival for your order once payment has been validated is 2-5 working days as this depends on location. Please allow longer for delivery to P.O. box addresses.
Your privacy is important to us, therefore when you place an order with us you will be asked to fill out and submit your name, telephone number, mailing address, e-mail address . We take responsibility to keep this sensitive information confidential. We would like to ensure you that we will not sell, distribute, or otherwise publish your personal information to any third party. We request email addresses from our clients only to send a confirmation about your purchase and respond to your emails. If you have registered for our newsletter we will send you our online newsletter and may notify you of special offers and/ send you online information that may be of interest to you. if you feel that you do not need to receive these offers you can update your account or emailing us with the word “unsubscribe” in your email.